Returns & Refund Policy

At Plushieverse, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to help. Please review our Return and Refund Policy for detailed information on how to return items and receive a refund.

1. Return Policy:

Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Returns must be initiated within 30 days of the delivery date.

Non-Returnable Items: Certain items are not eligible for return, including:

  • Gift cards
  • Downloadable software products
  • Items marked as final sale or non-returnable

Return Process:

  1. Contact Us: Before returning an item, please contact our customer service team at kahiltognela12@gmail.com to request a return authorization. Include your order number, the item(s) you wish to return, and the reason for the return.
  2. Prepare Your Package: Once you receive a return authorization, securely pack the item(s) in the original packaging. Include any documentation or accessories that came with the product.
  3. Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

2. Refund Policy:

Inspection and Processing: Once we receive your return, we will inspect the item(s) to ensure they meet our return eligibility criteria. We will notify you of the approval or rejection of your refund within 5 business days of receiving the return.

Approved Refunds: If your return is approved, your refund will be processed, and a credit will be applied to your original method of payment within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

Partial Refunds: In certain situations, only partial refunds may be granted, such as for items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.

Shipping Costs: Original shipping and handling charges are non-refundable. If you received free shipping on your order, the cost of shipping will be deducted from your refund.

3. Exchanges:

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at kahiltognela12@gmail.com for further instructions.

4. Contact Us:

If you have any questions or need assistance with your return, please contact our customer service team at kahiltognela12@gmail.com. We are here to help and ensure your experience with Plushieverse is a positive one.

For more information,

Addres: 48 Douro Road, Perth, Western Australia, 6162, Australia.
Austrolia: +61 458 622 149
Email: kahiltognela12@gmail.com